Refund policy

Here is your Return & Refund Policy drafted professionally based strictly on your provided details:

RETURN & REFUND POLICY

1. STRICT NO-RETURN POLICY

All sales are final.

Returns shall be accepted only under the following circumstances:

  • Product physically damaged during transit

  • Incorrect product delivered

No other return requests shall be entertained.

2. CLAIM PROCESS

To raise a return or refund claim, the customer must:

  • Inform us within 24 hours of delivery

  • Provide a complete uncut unboxing video

  • Submit clear photographic proof of the issue

Failure to provide the required proof within the stipulated time shall result in automatic rejection of the claim.

3. NON-RETURNABLE & NON-REFUNDABLE ITEMS

The following items are strictly non-returnable and non-refundable:

  • Customized or engraved products

  • Wedding and bulk corporate gifting orders

  • Silver-plated items

  • Minor weight, polish, or plating variations

  • Tarnishing issues (natural property of silver)

No exceptions shall be made for the above categories.

4. REFUND APPROVAL

4.1 Refunds, if approved, will be processed within 7–10 working days.

4.2 Refunds shall be issued only to the original payment method used at the time of purchase.

4.3 Shipping charges and transaction fees are non-refundable.

4.4 Silver Sanskriti House reserves the sole and absolute discretion to approve or reject any refund request.

If you want, I can also draft a slightly more legally strong version (more strict language) suitable for website T&C compliance.


Here is your Buy-Back Policy rewritten without point numbers, keeping it legally strong and structured:

BUY-BACK POLICY

Discretionary Buy-Back

Silver Sanskriti House may, at its sole discretion, offer a buy-back facility on eligible silver articles only. This policy does not apply to silver-plated items.

Buy-Back Value

If a customer wishes to return an eligible silver product in the future, they may receive up to 40% of the original purchase value, subject to approval.

Buy-back requests are not guaranteed and remain subject to internal review and verification.

Conditions for Buy-Back

The buy-back facility shall be considered only if all the following conditions are met:

  • Original invoice must be presented

  • Product must be in original condition

  • No damage, breakage, alteration, engraving, or modification

  • Product must pass internal quality and purity inspection

Failure to meet any of the above conditions may result in rejection of the request.

Calculation of Buy-Back Value

The 40% buy-back value shall be calculated strictly on the original invoice amount excluding:

  • Taxes

  • Making charges

  • Shipping charges

  • Transaction fees

No additional charges shall be included in the buy-back valuation.

Company Rights

Silver Sanskriti House reserves the absolute right to:

  • Approve or reject any buy-back request

  • Revise the buy-back percentage based on prevailing market conditions

  • Offer store credit or bank transfer at its sole discretion

The company’s decision shall be final and binding.

Nature of the Buy-Back Facility

The buy-back facility is offered strictly as a goodwill gesture and shall not constitute a legal obligation, contractual commitment, or guaranteed entitlement.

If you want, I can also merge this with your Return & Refund Policy into one clean website-ready policy page.